FREQUENTLY ASKED QUESTIONS

What is the first step when I'm interested in a new kitchen?

If you are at the stage where you require a kitchen design and a quote, please give us a call to make an appointment.

What information do you need in order to start?

Please send as much as you can. Room dimensions, door and window positions and service points. Photos and your detailed house floor plans.

Can I email you through some kitchen plans to quote?

Sorry that’s not the way we work. Experience has taught us that a face to face meeting always works better. That way we can really discuss your needs before starting to design your kitchen. You ultimately save time as you are involved in the whole process as your design comes together in our 3D design software.

Where Do We Begin When Requesting A Quote?

In many kitchen situations you simply can’t fit everything in. Please try to prioritize your cabinetry and appliance needs. Keep the following in mind:

 

  • Determine the various ways your kitchen is used, by whom and how frequently.
  • Assess your kitchen area accordingly.
  • Are your needs best covered by a L shaped, U shaped or Gallery layout?
  • The working triangle allows you to determine the placement of the cleaning area versus the cooking area versus refrigeration area.
  • Make a list of these features e g. glass doors, islands, wicker baskets, wine racks.

Can you help me with storage solution ideas?

  • Below the worktop area is ideal for heavy pots & pans and especially for electrical equipment
  • Bottles can be kept in a pull-out drawer.
  • Items on open display collect steam, dust and grease – rather use glass doors.
  • A corner carousel will add space to your kitchen
  • A free-standing cupboard is ideal in a smaller kitchen, as it can be used for storing crockery and as storage for food in bottles, packets and tins.
  • Make use of drawer organizers.

You talk about custom sized kitchens. How do they differ from a modular kitchen?

Modular kitchen suppliers work with set sized cabinets. They do a “best fit” from within their standard range and then use filler panels to fill the gaps. At Rothmann Cupboards we custom design the cabinets to exactly fit your wall space. Custom kitchens tend to look more symmetrical and can be installed to ceiling height.

How do your prices compare?

The feedback we get is that we are very competitive given the quality of our product.

How long does it take to have a kitchen installed once I confirm the order?

Our lead time is typically around four weeks. Once we have done a final measure and you have signed off on colors we will agree to an exact date. We always deliver on time.

How do I take care of my new cabinets?

A soft cotton cloth dampened with warm water is usually sufficient to clean your cabinets. If more thorough cleaning is required, use one of the following cleaning solutions:

 

  • A fresh solution of dish-washing liquid mixed with warm water.
  • A mild all-purpose cleaner. Make sure it does not contain ammonia or silicone.
  • Use the mildest cleaning solution that will successfully clean your cabinets. Stronger products may damage or discolor your cabinet finish and are not recommended.
  • After cleaning, wipe all surfaces with a clean, damp cloth. Dry immediately, using another soft, clean cloth.

 

Clean spills and splatters immediately. Prolonged exposure to spills, including food, water or other liquids, or to oil and grease splatters, can cause permanent discoloration or damage to your cabinet’s finish.

 

Avoid using the following cleaning products on your cabinets:

 

  • Harsh chemicals.
  • Abrasive cleaning products such as tub and sink cleansers, scouring powder, scouring pads or steel wool.
  • Sponges or dish clothes. They may contain particles that could scratch your cabinets, or they may contain food and oil residue.
  • Solvent-based or petroleum-based products such as mineral spirits, nail-polish removers or paint thinners.
  • Ammonia or cleaning products that include ammonia.
  • Bleach or cleaning products that include bleach.
  • Silicone-based cleaning, waxing, or polishing products.

 

Use a clean, soft lint-free cotton cloth for regular dusting.

 

Extra care is required when cleaning glass doors. Spray an ammonia-free glass cleaner on a clean, soft, lint-free cloth or paper towel. Do not spray cleaner directly on the glass. It could seep behind the window dividers and cause damage.

 

Avoid draping damp clothes or dish towels over cabinet doors. This moisture can cause permanent damage – such peeling and discoloration – to the cabinet’s finish.

 

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